In 2023, Woo's customer support team doubled down on A.I. tools. The result of this is that our customers with a problem that's already documented online can be helped without a human touch. This opens up time for us to focus on where we can add the most value: helping customers grow their businesses.
In this session, Job will share some of his experiences, including both successful decisions and mistakes made along the way. Attendees can expect to gain practical knowledge on effectively navigating various tools while staying focused on providing a great customer experience.